Trend and Analysis

In August 2016, the County launched a new enterprise workflow management system, which provides accurate on-time closure rate information for agency service delivery. The performance data includes both internally initiated workflows and customer service requests originating from the County’s 311/CountyClick system. The CountyStat office is responsible for ensuring the County’s operations and service delivery are efficient through the monitoring and analysis of agency data and workflows. This analysis is done collaboratively with agencies and the 311/CountyClick team to ensure issues are addressed quickly. With the new system, CountyStat is also in the process of developing real-time dashboards for unit managers to monitor their own data. The team also provides training for basic GIS functions to assist agencies with basic mapping of where services occur for more efficient deployment of resources.