Trend and Analysis

Public Safety Communications works diligently to ensure compliance with the requirements of the State of Maryland mandate as described in COMAR, Title 12, Subtitle 11, Chapter 03.  This legislation requires Prince George’s County’s 9-1-1 Center to have “a sufficient number of call takers and equipment to consistently answer incoming calls on a daily average of ten (10) seconds or less.”  The State distributes approximately $6 million dollars in 9-1-1 surcharge fees to Prince George’s County per year in support of 9-1-1 functions and to ensure funding for adequate staffing levels to meet this mandate.  In this year we have worked to hire, train, manage and implement technology to improve the 9-1-1 call answer times to meet the State Mandate of 10 seconds or less. A large number of Police officers and Sheriff’s deputies assigned to each dispatch area results in heavy radio traffic, radio congestion, increased dispatch times, delays in response, and the inability to run computer checks in a timely manner.  Radio congestion negatively impacts the ability to quickly dispatch public safety personnel to emergency calls, to confirm warrant information and the ability to provide assistance when public safety personnel are in trouble and calling for help.