Top Ten SRs

New Service Level Agreement vs Actual Performance

Recycling Container Requests: SLA= 100 days

Abandoned Vehicle Requests: SLA= 60 days

Residential Property Concern Requests: SLA= 50 days

Vacant Property Concern Requests: SLA= 45 days

Trash Container Requests: SLA= 30 days

Illegal Dumping Requests: SLA= 12 days

Pothole Service Requests: SLA= 3 Days

Parking Complaint Requests: SLA= 5 days

Missed Trash/ Recycling/ Bulky Pick-up Service Requests: SLA= 3 Days

Rental License Inspections: SLA= 1 day