Top Ten SRs

Service Level Agreement vs Actual Performance with Proposed SLA

Trash Container Requests: SLA= 301 days

Vacant Property Concern Requests: SLA= 271 days

Residential Property Concern Requests: SLA= 271 days

Recycling Container Requests: SLA= 45 days

Abandoned Vehicle Requests: SLA= 60 days

Parking Complaint Requests: SLA= 45 days

Illegal Dumping Requests: SLA= 30 days

Rental License Inspections: SLA= 42 days

Pothole Service Requests: SLA= 3 Days

Missed Trash/ Recycling/ Bulky Pick-up Service Requests: SLA= 5 Days