Socrata

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Author
akrughoff
Description
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The Socrata Open Data API (SODA) provides programmatic access to this dataset including the ability to filter, query, and aggregate data. For more more information, view the API docs for this dataset or visit our developer portal

API Endpoint:

Field Names:

FY Text
fy_text
FY
fy
Number of citizen service specialists
number_of_citizen_service_specialists
Number of customer inquiry calls received via 3-1-1
number_of_customer_inquiry_calls_received_via_3_1_1
Number of customer inquiry walk-ins
number_of_customer_inquiry_walk_ins
Number of customer inquiry e-mails
number_of_customer_inquiry_e_mails
Number of customer inquiry letters received
number_of_customer_inquiry_letters_received
Total number of calls, walk-ins, emails, letters
total_number_of_calls_walk_ins_emails_letters
Number of service requests generated via CountyClick 311
number_of_service_requests_generated_via_countyclick_311
Number of service requests closed by OCR or applicable agency
number_of_service_requests_closed_by_ocr_or_applicable_agency
Average number of days to process service request
average_number_of_days_to_process_service_request
Percent of customer service requests that were addressed and resolved by OCR or applicable agency
percent_of_customer_service_requests_that_were_addressed_and_resolved_by_ocr_or_applicable_agency

Use OData to open the dataset in tools like Excel or Tableau. This provides a direct connection to the data that can be refreshed on-demand within the connected application.

Socrata OData documentation

Tableau users should select the OData v2 endpoint option.

OData V4 Endpoint:

OData V2 Endpoint:

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